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Lead UX Designer - Customer Communications Platform

Apply Now Full Job Title: Lead UX Designer - Customer Communications Platform Job Number: R2106-24628 Location: Charlotte, North Carolina; Irving, Texas; New York, New York; Evansville, Indiana; Fort Worth, Texas; Wilmington, Delaware; Baltimore, Maryland Date Posted: 06/28/2021

About us
OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

The Role
One of our critical and highly visible initiatives is building and scaling industry-leading lending digital applications and experiences for our customers. We are seeking a Lead UX Designer – Customer Communications to customer-facing applications with a focus on communications and underlying platforms to drive engagement and interaction with prospects and existing customers. The ideal candidate will be customer focused, highly motivated, reliable, detailed, and driven to produce high quality work. This individual must thrive in a fast-paced environment.

Key Responsibilities

  • Partner closely with Product Managers, UI Engineers, Marketing, and other stakeholders across the organization to understand, assess, and define key customer communications and their impact on user experience

  • Research, assess and define the urgency, importance and impact of customer communications and tailor design and experience choices to findings

  • Help to shape strategy for new communications platforms and capabilities; drive toward action through a shared and compelling vision for these    

  • Ask smart questions, take risks, and champion new ideas to push the evolution of our product, including online and offline cross-channel experiences

  • Be our customer advocate -- talk to them, analyze their behavior, step into their shoes, and help us define and evolve our customer personas

  • Lead and design elegant, simple, human-centric flows and experiences as we define new initiatives and iterate on existing features

  • Give and solicit feedback from other designers, product management, and engineering during weekly reviews and standups

  • Contribute to high-level strategic decisions and participate in ad-hoc whiteboarding sessions.

  • Use, maintain, and expand a design system that delivers a consistent and on-brand experience throughout all of our digital experiences, both website and mobile apps.


  • Minimum of 8 years designing mobile-first and responsive digital experiences with a focus on ongoing customer communications

  • Knowledge of UX best practices and trends

  • Deep customer empathy  

  • Ability to quickly digest new subject matter

  • Demonstrated track record of influencing with and without authority

  • Experience using Sketch or Figma

  • Experience creating functional prototypes

  • Strong understanding of information hierarchy and typography

  • Strong communication and presentation skills

Bonus points if you have

  • A passion for building web and mobile app products

  • Experience working in an agile environment for a growing company

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with: 
•    Health and wellbeing options for team members and their dependents
•    Up to 4% matching 401(k)
•    Tuition reimbursement
•    Continuing education
•    Bonus eligibility 
•    Paid time off
•    Paid volunteer time 


OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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