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Technology Software Engineer - ServiceNow

Apply Now Full Job Title: Technology Software Engineer - ServiceNow Job Number: R2109-27331 Location: Charlotte, North Carolina; Irving, Texas; Evansville, Indiana; Fort Worth, Texas; Wilmington, Delaware; Baltimore, Maryland Date Posted: 10/04/2021

This position will report into the ServiceNow Administration and Development Manager responsible for quality development of efforts for the OMF ServiceNow platform, triage and resolution of incidents, user support, documentation, and general maintenance of the environment.  This position will work closely with requestors, stakeholders, and technology partners to maintain and enhance the functions in the OMF ServiceNow platform.  Must have strong technical background and hands-on experience with ServiceNow, primarily in ITSM, HR, CSM, CMDB functions.


  • Design and develop solutions that leverage ServiceNow modules

    • ITSM

    • HR

    • CSM

    • CSDM

    • CMDB / Discovery / Service Mapping

    • ITOM

  • Design and develop integrations to other applications and platforms

  • Troubleshoot and resolve problems as it relates to ServiceNow and any of its integrations.

  • Remove blockers of all ServiceNow issues/defects

  • Conduct code reviews, ensure version control, and manage conflict resolution

  • Work with team members, stakeholders, developers, and practice leads to manage ServiceNow efforts from inception through release

  • Ensure best practice processes for ServiceNow are established and being followed

  • Communication of effort status and expectations with all parties

  • Monitor health, usage, and overall compliance of the ServiceNow Platform


  • At least 7 years of experience with the design, development, and support of ServiceNow-ITSM technology

  • At least 5 years of ServiceNow Client and Server-side scripting and hands-on coding or development, including Ajax.

  • At least 3 years of demonstrated experience in integration with 3rd party applications using REST, SOAP, and other API’s.

  • Strong hands-on experience in ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications and UI Macros

  • At least 3 years of Strong CSS, JavaScript, portal widgets, and portal development

  • Concurrent experience in ServiceNow HR, ITSM, ITOM, CSM, and CMDB

  • Experience with JavaScript/GLIDE, HTML5

  • Experience using Workflow Editor, Flow Designer to configure workflows

  • Strong analytical, problem-solving, and decision-making capabilities

  • Experience with disciplined software release build/deploy processes

  • Thorough understanding of ITIL/ITSM processes

  • Ability to effectively communicate with all levels of the organization

Preferred Qualifications:

  • Bachelor's Degree (BS) in Computer Science, Software Engineering or a related field.

  • ServiceNow Certified Application Developer or Specialist for Quebec and beyond

  • Strong Integration experience with 3rd party applications

  • Knowledge of Active Directory / LDAP

Who We Are:

OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It���s all about doing the right thing – a mission that hasn’t changed for more than 100 years.


Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligibility

  • Paid time off

  • Paid volunteer time


OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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