Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.
- Full Time
- Level: Entry to Mid-Level
- Travel: None
What makes a successful Consumer Collections Specialist at OneMain?
Check out the traits below to see if you have the right mix.
OneMain is currently seeking candidates to fill several permanent, full-time Collector positions. These positions will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans. In this position, you will also:
Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve accounts.
Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
Investigate, research, and track consumer information using online skip tracing tools
Work in a goal-oriented environment to meet production indicators.
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Up to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month.
Education - High School diploma OR GED minimum
Collections / Call Center experience strongly preferred
An in-depth understanding of collections and negotiation skills
Strong negotiation skills to resolve escalated calls
A high degree of self-management to successfully prioritize workday
Excellent communication, persuasion and problem-solving skills
Ability to maintain confidentiality and sensitive information
Sales experience is desirable
Candidates are expected to commute to our Evansville, IN campus
OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
Benefits include medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off
WHO WE ARE
OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe,affordableand transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want.It’sall about doing the right thing—a mission that hasn’t changed for more than 100 years
OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
OneMain is an equal opportunity employer
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
401(k)/ Retirement Plans
Paid Time Off
VIP (Variable Incentive Pay)