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Loan Representative, Call Center

Apply Now Full Job Title: Loan Representative, Call Center Job Number: R2205-31339 Location: Evansville, Indiana Date Posted: 05/17/2022

At OneMain, our Centralized Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs. Our Loan Representatives earn an annual salary plus uncapped monthly incentivewith increasing internal career growth opportunity.

OneMain is now hiring for MULTIPLE Loan Representative positions at our Evansville call center!

**Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout. Not applicable to current OneMain team members.**

OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.

Responsibilities: 

  • Reaching out via outbound calls or responding to inbound calls from potential customers. 

  • Processing applications for multiple personal lending products. 

  • Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge. 

  • Maintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance. 

  • Actively marketing and selling OneMain lending products and services and demonstrating strong collaborative skills within a team environment. 

Requirements:  

  • High School Diploma or GED. 

  • Ability to exercise good judgment and discretion to facilitate good business decisions. 

  • Ability to multi-task. 

  • Strong time management skills. 

  • Sense of urgency in meeting and/or exceeding application processing goals. 

  • Exceptional communication with team member and customers. 

  • High level of energy to deliver strong results.

Preferred Requirements:  

  • 2 or more years’ experience in inside sales, customer service, retail, or call center environment. 

  • Basic understanding of credit or personal finance concepts. 

  • Bilingual in Spanish/English a plus.

You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles such as Team Lead, Supervisor, and Manager. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

Key Word Tags 

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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