Tech Support Analyst – Mac & MDMApply Now Full Job Title: Tech Support Analyst – Mac & MDM Job Number: R2205-31422 Location: Evansville, Indiana Date Posted: 06/23/2022
A tech support analyst in this role will provide mid-level end-user support for users on Mac or other MDM platforms, including but not limited to XenMobile and ChromeOS. This requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. This position also requires a courteous individual who can provide patient and efficient assistance.
Responsibilities and Duties:
Direct end-user technical support for MacOS, ChromeOS, iPads, and any other MDM solution
Maintain client confidence by keeping end-user information confidential, providing thorough and efficient solutions, and maintaining a positive attitude
Preparing and maintaining reference material and process documentation
Answering questions from end-users in a variety of messaging platforms
Supporting and coordinating testing and roll out of new hardware, software, operating systems, and processes
Qualifications and Skills:
Significant work experience in technical support
Proficient use of online and remote-connecting software and chat support tools
Excellent customer service skills
Working knowledge of Apple systems and utilities with the ability and willingness to learn other systems
Ability to maintain composure and follow through to resolution of issues
Superb written communication skills to ensure proper recording of all customer interactions
Ability to prepare accurate, clear, and timely status reports
Who We Are:
OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.
With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Paid time off
Paid volunteer time
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.