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Tech Support Analyst – Mac & MDM

Apply Now Full Job Title: Tech Support Analyst – Mac & MDM Job Number: R2205-31422 Location: Evansville, Indiana Date Posted: 06/23/2022

A tech support analyst in this role will provide mid-level end-user support for users on Mac or other MDM platforms, including but not limited to XenMobile and ChromeOS. This requires the ability to diagnose, identify, research, and troubleshoot a variety of issues. This position also requires a courteous individual who can provide patient and efficient assistance.

Responsibilities and Duties:

  • Direct end-user technical support for MacOS, ChromeOS, iPads, and any other MDM solution

  • Maintain client confidence by keeping end-user information confidential, providing thorough and efficient solutions, and maintaining a positive attitude

  • Preparing and maintaining reference material and process documentation

  • Answering questions from end-users in a variety of messaging platforms

  • Supporting and coordinating testing and roll out of new hardware, software, operating systems, and processes

Qualifications and Skills:

  • Significant work experience in technical support

  • Proficient use of online and remote-connecting software and chat support tools

  • Excellent customer service skills

  • Working knowledge of Apple systems and utilities with the ability and willingness to learn other systems

  • Ability to maintain composure and follow through to resolution of issues

  • Superb written communication skills to ensure proper recording of all customer interactions

  • Ability to prepare accurate, clear, and timely status reports

Who We Are:

OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.

Benefits:

Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:

  • Health and wellbeing options for team members and their dependents

  • Up to 4% matching 401(k)

  • Tuition reimbursement

  • Continuing education

  • Bonus eligibility

  • Paid time off

  • Paid volunteer time

#LI-DWB

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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