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Collections Specialist, Sign On Bonus

Fort Mill, South Carolina

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Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.

  • Full Time
  • Level: Entry to Mid-Level
  • Travel: None

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Success Profile

What makes a successful Consumer Collections Specialist at OneMain?
Check out the traits below to see if you have the right mix.

  • Communicator
  • Goal-oriented
  • Achiever
  • Personable
  • Adaptable
  • Entrepreneurial

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Responsibilities

Full Job Title: Collections Specialist, Sign On Bonus Job Number: R2207-32440 Location: Fort Mill, South Carolina Date Posted: 07/11/2022

Put your career in Motion as a COLLECTIONS SPECIALIST

At OneMain, Collections Specialists enjoy a flexible work environment, allowing them to empower customers – listening to their needs and providing solutions.  Collections Specialist will learn the lending and servicing business at OneMain, allowing them to grow their career. 

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

This role is also eligible for a $1,500 sign on bonus*. 

IN THE ROLE

  • Help customers with all financial servicing needs through both inbound and outbound contact. 
  • Contact customers to help them to fulfill their financial obligations by arranging for repayment or settlement of account balances offering other borrower’s assistance options. Our work focuses on our existing customers who have long term relationships with us.
  • Work with our clients in a consultative manner in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve account matters
  • Maintain and notate all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing of accounts
  • Investigate, research, and track consumer information using online skip tracing tools
  • Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Requirements

  • HS Diploma/GED

Preferred Requirements

  • A proven track record of an ability to listen and offer appropriate products or services
  • Sales or collections experience in retail, call-center, or business to business environments is highly preferred
  • Demonstrated customer service skills
  • Excellent and engaging communication skills
  • Multi-tasking and goal achieving
  • Ability to thrive in a fast-paced team environment
  • Capability to quickly analyze challenging problems / situations and provide solutions
  • Bilingual: Spanish

WHO WE ARE

OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.

Key Word Tags

Collections, Call Center, Customer Service, Customer Care, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Hybrid, Remote, #sales

* The sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout.  Not applicable to current OneMain team members

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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Benefits

  • Healthcare

  • 401(k)/ Retirement Plans

  • Continuing Education

  • Paid Time Off

  • VIP (Variable Incentive Pay)

Learn Moreabout Benefits

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