CUSTOMER CARE SPEC SRApply Now Full Job Title: CUSTOMER CARE SPEC SR Job Number: R2201-29260 Location: Fort Worth, Texas Date Posted: 02/02/2022
OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.
As a Customer Care Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.
Primary Duties & Responsibilities:
The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:
Processing calls from internal and external customers
Maintaining accounts and updating information in various databases
Providing an explanation of programs, benefits, and policies
Tracking the reason for each call to ensure successful resolution
Problem Solving/Analytical Skills
Must be able to resolve difficult or pressure situations with minimal supervision.
Must be able to handle multi-faceted tasks.
Must possess good verbal communication skills.
Must possess good written skills.
Good listening skills.
Ability to work with customers and peers in a positive manner on a daily basis to support the program and the caller.
Must be able to resolve difficult or pressure situations with minimal supervision
High degree of accuracy required
Self-starter, requiring little or minimal supervision
High School Diploma or equivalent
One-year work experience.
Six months customer service experience, contact center experience preferred
**Also we are looking for a bilingual candidate if possible.
The hours for this position is 10:00am to 7:00pm Monday through Friday
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Paid time off
Paid volunteer time
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.