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Branch Collection Specialist

Greenwood, Indiana

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Consumer Lending Specialists listen to our customers’ financial needs, then empower them with access to affordable financing for life’s expenses. Our Specialists are friendly, community-oriented and go the extra mile to build relationships with our customers. Supported by robust training, this position is an excellent way to begin a financial services career.

  • Full Time
  • Level: Entry to Mid-Level
  • Travel: Minimal

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Success Profile

What makes a successful Consumer Lending Specialist at OneMain?
Check out the traits below to see if you have the right mix.

  • Communicator
  • Goal-oriented
  • Achiever
  • Personable
  • Adaptable
  • Entrepreneurial

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Responsibilities

Full Job Title: Branch Collection Specialist Job Number: R2102-22700 Location: Greenwood, Indiana Date Posted: 04/07/2021

PUT YOUR CAREER IN MOTION AS A BRANCH COLLECTIONS SPECIALIST

At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances.  Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.  

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles such as Branch Manager and District Manager. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

IN THE ROLE

  • Responsible for high volume collections (via phone) activities to achieve delinquency goals for an assigned branch

  • Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters

  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities 

  • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

REQUIREMENTS

  • HS Diploma/GED

PREFERRED REQUIREMENTS

  • Collections or Customer Service experience

  • Bilingual (language requirement per need)

WHO WE ARE

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years.

KEY WORD TAGS

Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

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Benefits

  • Healthcare

  • 401(k)/ Retirement Plans

  • Continuing Education

  • Paid Time Off

  • VIP (Variable Incentive Pay)

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