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Customer CARE Advocate

Apply Now Full Job Title: Customer CARE Advocate Job Number: R2209-33542 Location: Tempe, Arizona Date Posted: 09/13/2022

Put your career in Motion as a Customer CARE Advocate

At OneMain, Customer CARE Advocates empower customers – understanding customer needs and providing solutions. Customer CARE Advocates will learn the core functionalities of our business at OneMain allowing them to grow their career.

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, flexible work environment, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

The Customer CARE Advocate is eligible for a $1,500 sign on bonus*

IN THE ROLE

  • Responding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution
  • OneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification
  • Handling customer complaints, branch issues, delinquency levels and refunds
  • Multiple portfolio servicing, including cash advances, convenience checks and settlements
  • Work with clients in a consultative manner in accordance with all applicable laws, policies, and procedures
  • Negotiate with customers to resolve account matters
  • Maintain and notate all appropriate information and documentation on customer accounts
  • Lien releases paid out processing, questions regarding closed or resolved accounts
  • Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing
  • Customer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses

Requirements

  • HS Diploma/GED

Preferred Requirements

  • 2-4 years’ Call Center experience preferred
  • Proven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions
  • Demonstrated customer service skills
  • Excellent and engaging communication skills
  • Ability to thrive in a fast-paced team environment and work in several systems simultaneously
  • Ability to quickly analyze challenging problems / situations and provide solutions
  • Bilingual English / Spanish skills a plus, but not required

WHO WE ARE

OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.

With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.

Key Word Tags

Customer Service, Customer Care, Call Center, Remote, Hybrid, New Grad, Newly Graduated, Entry level , Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

*Sign on bonus of $1500 will be paid in 1 installment after 90 days of employment. Team member must be active at the time of the payout.  Part Time positions:  Sign on bonus will be prorated based upon the scheduled biweekly hours. Not applicable to current OneMain team members.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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