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Fraud Investigator

Apply Now Full Job Title: Fraud Investigator Job Number: R2206-32078 Location: Tempe, Arizona Date Posted: 06/22/2022

The Fraud Investigator (FI) has an above average understanding, background and aptitude related to personal loan and credit card lending, collections, or fraud investigations with the ability to apply that understanding to handle fraud matters escalated from various referral sources.

This position will operate in a fast-paced and high-volume environment to support and assist Fraud Managers and Senior Investigators in detecting and deterring fraud with specific efforts dedicated to preventing and/or recovering at-risk funds while pursuing criminal elements targeting our products and customers. The FI works closely with Fraud Managers (FM), Senior Investigators (SI), and all levels of management and a variety of departments (Branch Network, Centralized Operations, Credit Card Operations, Human Resources, Risk, Training, Legal and Operations, among others).

The FI position is an integral part of a fraud prevention strategy based on their following skills and specialization: analysis, product, and operational knowledge, attention to detail, understanding of criminal law and the judicial processes, collaborative contacts in law enforcement and the industry along with investigative and interviewing skills. The FI collects and documents investigational evidence in an accurate and timely manner to perform a proactive assessment and decisioning approach in coordination with FMs.

The FI provides timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products. The FI may occasionally assist other members of the fraud team in various collateral project assignments.

Requirements/Qualifications:

  • Minimum of 2 years’ experience in financial services (personal loan origination, credit card servicing and collection) or investigations/law enforcement.
  • Some college preferred or equivalent work experience.
  • Flexibility to work in a week/weekend rotation of after-hours coverage (until 7:00 pm), as needed.
  • Proficiency with basic office software and skills: MS Office – Word, Excel, and Outlook (email).
  • Working knowledge of financial products and associated processes and an understanding of basic investigative procedures.
  • A working knowledge of government/regulatory statutes as they relate to financial services and fraud.
  • Effective communication skills - both verbal and written needed for casework and obtaining cooperation of other parties.
  • Ability to work as part of a team and independently, as circumstances dictate.
  • Judgmental skills necessary to escalate high-risk matters to FMs, SIs and/or management.
  • Motivated and results oriented with ability to work remotely effectively.
  • Able to multitask and handle a diverse and high-volume caseload.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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