Loan Representative, AutoApply Now Full Job Title: Loan Representative, Auto Job Number: R2212-34706 Location: Tempe, Arizona Date Posted: 12/02/2022
At OneMain, our Centralized Loan Representative, Auto Purchase department serves as the initial contact for customers acquiring a vehicle. You will help customers complete their financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. You will communicate with Dealer, Merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our Loan Representatives earn an annual salary plus uncapped monthly incentivewith increasing internal career growth opportunity.
Reaching out via outbound calls or responding to inbound calls from potential customers.
Communicate with Dealer and Merchants in handling escalated situations.
Close partnership with supporting business partners such as Product Support Managers, Central Verification, and Central Underwriting.
Assist in collateral swaps and unwinding of purchase loans.
Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
Partner closely with your team and peers, with an understanding that the above defined milestone events are of the utmost importance
Processing applications and closing sales for Secured Title or Auto loans.
Implementing key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals.
Reading and understanding credit bureau reports and maintaining a high level of personal lending product knowledge.
Maintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance.
Actively marketing and selling OneMain lending products and services and demonstrating strong collaborative skills within a team environment.
High School Diploma or GED.
Ability to exercise good judgment and discretion to facilitate good business decisions.
Strong product knowledge and drive for results.
Ability to multi-task.
Strong time management skills.
Sense of urgency in meeting or exceeding application processing goals.
Exceptional communication with team member and customers.
High level of energy to deliver strong results.
2 or more years’ experience in inside sales, customer service, retail, or call center environment.
Basic understanding of credit or personal finance concepts.
Bilingual in Spanish/English a plus.
Full time and Part time positions available.
This position will Support Dealer operating hours requiring 1-2 evening shifts and 2 Saturday shifts a month. In addition, holiday hours are required though they will be split amongst the team.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Paid time off
Paid volunteer time
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.