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Verification Specialist

Apply Now Full Job Title: Verification Specialist Job Number: R2107-26291 Location: Tempe, Arizona Date Posted: 08/25/2021

The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications.  Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies.  Identify and escalate complex issues as they are identified.  Support both a Centralized Sales operation and a dispersed network of 1,800 Branch Offices.

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable, and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years. 

Responsibilities and account abilities will include but are not limited to:

·Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

·Comprehensive understanding of verification workflow.

·Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards.

·Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness.

·Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations.

·Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.

·Identify, investigate and/or escalate potential fraud risks.

·Act as a liaison between multiple internal and external customers and/or vendors.  This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.

·Identify process improvement opportunities to increase efficient and effective loan stipulation verification.

·Identify process related risks and offer suggestions on potential controls to mitigate risks.

Requirements:

·High School Diploma or GED plus 1 or more years in customer service preferred.

·Prior experience in verification processing and / or fulfillment preferred.

·Strong communication skills (oral, written, and interpersonal) preferred.

·Excellent customer service skills preferred.

·High level of motivation to deliver results preferred.

·Demonstrated ability to accomplish results in a team-based environment preferred.

·Ability to build relationships and partnerships preferred.

·Ability to review loan documents in a timely fashion for accuracy preferred.

·History of using sound reasoning and exercising good judgment preferred.

Hours:

These positions will have flexible schedules to assist our clients between the hours of 7 AM to 9 PM. Later shift receive shift differential pay.

Key Word Tags 

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee 

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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