Collection Specialist
Upper Darby, Pennsylvania
Consumer Lending Specialists listen to our customers’ financial needs, then empower them with access to affordable financing for life’s expenses. Our Specialists are friendly, community-oriented and go the extra mile to build relationships with our customers. Supported by robust training, this position is an excellent way to begin a financial services career.
- Full Time and Part Time
- Level: Entry to Mid-Level
- Travel: Minimal
Success Profile
What makes a successful Consumer Lending Specialist at OneMain?
Check out the traits below to see if you have the right mix.
- Communicator
- Goal-oriented
- Achiever
- Personable
- Adaptable
- Entrepreneurial
Responsibilities
PUT YOUR CAREER IN MOTION AS A BRANCH COLLECTIONS SPECIALIST
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles such as Branch Manager and District Manager. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.
IN THE ROLE
Responsible for high volume collections (via phone) activities to achieve delinquency goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS
HS Diploma/GED
PREFERRED REQUIREMENTS
Collections or Customer Service experience
WHO WE ARE
OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans.
With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.
KEY WORD TAGS
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Benefits
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Healthcare
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401(k)/ Retirement Plans
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Continuing Education
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Paid Time Off
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VIP (Variable Incentive Pay)
