Card Fraud & Vendor Execution Manager
Wilmington, Delaware; Tempe, Arizona; Fort Mill, South Carolina
Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.
- Full Time
- Level: Entry to Mid-Level
- Travel: None
What makes a successful Consumer Collections Specialist at OneMain?
Check out the traits below to see if you have the right mix.
The Card Fraud & Vendor Execution Manager is the main point of contact, subject-matter expert, and a liaison between Card Fraud Management and fraud vendor(s) for all fraud and claims processes managed by the vendor(s). This team member will be accountable for measuring vendor performance, controls, and customer experience. Reporting to the VP/Director Cards Services, the Card Fraud & Vendor Execution Manager will partner with key internal stakeholders and the vendor to define – and design – the target state for vendor-managed fraud and claims processes. The role holder will also have accountability to build a mature, scalable vendor governance model, document vendor processes, and identify training needs.
Develop a scorecard/baseline for the vendor(s) based on OneMain Financial performance expectations
Perform quality assurance (listen to calls, review performance reports, etc.)
Use data-driven insights to proactively propose solutions to further improve fraud & claims processes
Hold accountability for the implementation of improvements
Own and maintain fraud and claims-related vendor documentation
5+ years’ fraud management experience in financial services and/or fraud & claims vendor oversight or third-party engagement oversight
A strong working knowledge of fraud management (e.g., Prevention, Detection, Servicing, Strategy, Claims and Chargebacks)
Proven track record of working cross-functionally to navigate complex challenges that lead to tangible results
Preferred experience in a credit card or financial services startup environment, owning large pieces of process end to end
Balance strategic thinking and operational delivery
Strong leadership skills
Ability to influence stakeholders
Bias for action and speed
Excellent judgment and unquestioned integrity
OneMain Financial is the country’s largest lending-exclusive financial company, a trusted name in lending for over 100 years. Since 2005 alone, we have looked beyond customers credit scores to lend more than $152 billion to 16.2 million people looking for simple, affordable loans. With branches across 44 states, we're proud partners of the families and communities we serve. They turn to us to help meet important financial needs, including debt consolidation, medical expenses, household bills and auto purchases. It’s all about doing the right thing – a mission that hasn’t changed for more than 100 years.
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Paid time off
Paid volunteer time
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
401(k)/ Retirement Plans
Paid Time Off
VIP (Variable Incentive Pay)