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Head of Centralized Sales

Apply Now Full Job Title: Head of Centralized Sales Job Number: R2009-20324 Location: Wilmington, Delaware; Tempe, Arizona; Fort Mill, South Carolina Date Posted: 09/29/2020


OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases.  OneMain is constantly innovating to serve customers when, where and how they want. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work – a mission that hasn’t changed for more than 100 years.


Wilmington, DE, Tempe, AZ, Ft. Mill, SC


The Head of Centralized Sales is responsible for leading the overall strategic direction and execution of a multi-state centralized sales organization.  Reporting to the Head of Centralized Operations, the successful candidate will design and execute the overall vision and strategy of the sales operation while improving processes and motivating their team to achieve critical goals.   This enterprise leader will drive and ensure operational goals / metrics are achieved or exceeded through structure and consistent execution of compliant business practices.


  • Develop and execute short and long term sales strategies to ensure attainment of sales objectives for growth and profitability  

  • Partner across the organization to support business initiatives and organizational sales goals

  • Drive the use of industry best practices and efficiencies in a centralized sales model, leveraging technology and data to enhance the customer experience

  • Partner with internal stakeholders to design incentive plans based upon productivity metrics

  • Working across the organization, design processes and experienced to help to remove friction from customer experience

  • In collaboration with the Marketing team, identify processes and expectations on customer/prospect quality

  • Develop and drive calling and contact strategies through phone and alternative channels such as Text, Chat, Video interaction

  • Leading, directing and prioritizing Sales activities in order to meet or exceed customer expectations and ensure departmental performance level

  • Provide reporting and facilitate strategic planning sessions to improve process flow, cycle time and customer service

  • Providing escalation support on complex issues between the team and external vendors and customers to enhance department efficiency

  • Maintaining a thorough knowledge and understanding of company policies and procedures, as well as, state and federal laws

  • Collaborating with peers and business partners to establish and coordinate interdepartmental policies and procedures. Partners both formally and informally with others to achieve optimal outcomes

  • Hiring, coaching, and developing team members; communicating performance level expectations; making salary recommendations; providing constructive feedback and establishing an accountability rhythm to ensure goals of individual team members and the team meet or exceed expectations

  • Builds appropriate rapport with team members by establishing trust and mutual purpose 

  • Modifies approach to engage and influence team members through self-awareness and awareness of personal impact on others

  • Developing processes and tools to ensure efficient operation

  • Ensures projects are appropriately resourced; effectively executed; deliver full scope on schedule, with high functionality and within budget. Ensures proper measurement tools in place to monitor status and report results


  • Bachelor’s degree in Business, Management or related field required

  • Minimum of 10 years leadership experience in the Financial Services industry in a Centralized Sales role.

  • Minimum of 5 years experience leading a Centralized sales team of 100+ team members.

  • Proven success in a broad consumer lending operations

  • Ability to successfully execute strategies in both Centralized and Branch/Field environments.

  • Proven ability to streamline processes.

  • Ability to act and think strategically.

  • Familiarity with city, state, and federal rules and regulations pertaining to the finance industry.

  • Strong analytical and problem-solving skills

  • Ability to lead and develop employees

  • Advanced oral and written communication skills

  • Advanced Interpersonal communication skills

  • Possess strong influencing and negotiation skills to work with internal and external resources

Preferred experiences:

  • A minimum of five years experience leading a multi-site centralized sales operation.

  • Knowledge or exposure to process design and engineering analysis and Sales strategies

  • Experience building or transforming a central sales organization

  • Ability to work in a fast paced, dynamic organization

  • Visionary leader with proven success motivating and engaging teams


  • Strong leadership skills.

  • Excellent judgment and unquestioned integrity.

  • Demonstrated ability to work across disciplines.

  • Exceptional communicator

  • Strategic, creative and entrepreneurial.

  • Balance strategic thinking and operational delivery.

  • Bias for action and speed

  • Enterprise mindset

  • Executive presence

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

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