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Manager, Digital Originations Business Strategy

Apply Now Full Job Title: Manager, Digital Originations Business Strategy Job Number: R2203-29941 Location: Wilmington, Delaware Date Posted: 04/13/2022

About Us
OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day—online and at 1,500 branches in 44 states—to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing—a mission that hasn’t changed for more than 100 years. 

The Role
We are currently seeking a Manager, Digital Originations for our Strategy & Analytics team in Wilmington, DE. OneMain is investing heavily in digital to transform and optimize our business model.   This person will sit at the intersection of business strategy, analytics, and technology and focus on digital contact strategy within the loan originations space.   They will play a critical role in shaping our customer engagement and re-engagement strategies across both the Full Digital Close and Team Member assisted Originations journeys.

A successful candidate will possess the analytics background and strategic acumen to draw insights from qualitative customer insights and quantitative data to inform decisions and support the company’s overarching strategic goals relative in Originations.  They will bring the learning agility and out-of-the-box thinking needed to blaze new trails and push the thinking on customer engagement.  Cross functional partnership will be critical as this individual will take a leadership role across organizationally diverse projects.  In addition, this individual will need strong communication skills capable of building consensus and strong partnerships at all levels of the organization.     

Responsibilities

  • Crafting digital contact strategies across email, SMS, Chat, and other digital channels to create engagement and drive applicant conversion across originations channels.

  • Partnering with Product, Communications and Technology to create and deliver into market new use cases for digital capabilities such as event and behavioral based outreach.

  • Designing and optimizing customer segmentation based on data and insights to improve response rates and applicant follow-through.

  • Developing and executing hypothesis-based testing to prove strategies and tactics,  learning quickly and iterating based on insights and newly informed hypotheses.

  • Partnering with other functional areas to bring a strategic and data-driven lens to decision making 

  • Managing and developing a team of direct reports while effectively prioritize competing initiatives; translate strategic priorities into individual/team initiatives and manage expectations

Qualifications

  • Bachelor’s Degree (Graduate a plus) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management or Computer Science is preferred.

  • 5+ years of experience in complex, data-driven problem solving. Master’s or PHD degrees may offset experience. 

  • At least one year of people management experience

  • Innovative and capable of developing a highly structured and analytical approach to solving problems

  • Proven Success managing multiple projects with a high degree of independence

  • Proficient with SQL, Google Analytics or similar digital insight tools (preferred), MS Office

Benefits
Because we want our team members to bring us their very best every day, we believe they deserve the right opportunities and benefits. That’s why we packed our comprehensive benefits package for full- and some part-timers with: 
•    Health and wellbeing options for team members and their dependents
•    Up to 4% matching 401(k)
•    Tuition reimbursement
•    Continuing education
•    Bonus eligibility 
•    Paid time off
•    Paid volunteer time 
#LI-AP1 #Analytics

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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