Advance your potential – and reach your goals

We are seeking a skilled and proactive Lead Platform Engineer to join our Observability Engineering Team. This role will be responsible for designing, deploying, and maintaining observability solutions across both cloud and on-premise environments, ensuring high availability, performance, and visibility of business-critical systems, with an initial focus on maturing OpenTelemetry.

The ideal candidate is experienced in working with OpenTelemetry standards, DevOps practices, and observability/monitoring tools including Grafana, Elastic Stack, Prometheus, BigPanda, and OpsRamp, and has a strong background in architecting observable data ingestion, infrastructure monitoring, data visualization, alert optimization, and root cause analysis.

Key Responsibilities:

· Design and develop repeatable automation patterns for OpenTelemetry

· Be the evangelist and hands on expert to engage application development teams and infrastructure teams for instrumenting OpenTelemetry within their platforms & services

· Design, implement, and maintain observability, monitoring & alerting solutions across cloud and on-premise infrastructure

· Configure dashboards, visualizations, and alerts using Grafana, Elastic Stack, and Prometheus

· Develop and maintain alerting strategies to minimize false positives and reduce alert fatigue

· Collaborate with DevOps, Cloud, and Infrastructure teams to define SLIs, SLOs, and error budgets

· Define and manage continuous improvement processes ongoing maturity of the Observability as a Product

· Collaborate to identify additional use cases to leverage value from observable data (capacity utilization, finops, etc)

· Perform regular health checks of observability tools and ensure data integrity across systems

· Automate data collection and reporting for performance metrics and service health

· Analyze system behavior and performance trends to proactively identify issues and optimize system reliability

· Support incident response and root cause analysis with observability data

· Provide training and documentation to internal teams on observability best practices and tools

· Provide coaching to other members of the Observability Engineering team and the Monitoring Tools & Engineering team. Guide them and assist them on complex tasks

Required Qualifications:

· 5+ years of experience in an Observability, DevOps, Site Reliability or software engineer with passion for improving systems health role.

· Technical expert who is hands on while also being able to communicate with senior technology leaders

· Hands-on experience implementing OpenTelemetry for end-to-end transaction flows across a variety of platforms and technologies

· Hands-on experience with monitoring and observability tools including but not limited to:

o Grafana (dashboards, alerts)

o Elastic Stack (Elasticsearch, Logstash, Kibana)

· Solid understanding of infrastructure components (servers, networks, storage) and cloud platforms (AWS, Azure).

· Proficiency in scripting or automation (e.g., Python, Bash, Terraform, or Ansible).

· Proficiency with CI/CD pipelines and infrastructure-as-code concepts.

· Experience setting up and tuning alerts, logs, and metrics for high-scale environments.

· Strong troubleshooting and analytical skills, with a proactive mindset.

· Able to collaboratively establish availability and performance objectives, measure progress towards those objectives, and implement necessary changes.

· Able to interpret changing technical & process needs of product teams and adjust platform and tooling meets those needs.

· Possesses subject matter expertise with Test Driven Development (TDD) and agile methodologies.

· Able to advise on and provide alternative (out of the box) solutions.

· Experience with hands-on technical configuration and development.

· Able to provide thought leadership and mentoring to the team.

· Expert with agile software development methodologies

· Strong skills communicating, building relationships and enhancing partnerships

Preferred Qualifications:

· Experience in hybrid environments (cloud + on-prem).

· Familiarity with container orchestration platforms (e.g., Kubernetes).

· Knowledge of ITIL practices, incident management, and service-level management.

· Certifications in cloud platforms or observability tools.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)   
• Employee Stock Purchase Plan (10% share discount)   
• Tuition reimbursement   
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• Paid holidays (7 days per year, based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date)