Advance your potential – and reach your goals

Role Overview

TheProgram Leadfor CustomerCommunicationsis responsible forleading high‑impact, data‑driven lifecycle communication strategies that drive customer engagement. This role owns theexecutionof cross‑channel testinginitiativesand serves as a key connector across Analytics, Operations,Product,Technology, and Compliance teams.

This personbrings a strong customer‑centric lens, a rigorous testing mindset, and the ability toexecute andinfluence outcomes across the enterprise-operatingwithautonomy andaccountability while partnering closelywithleaders andstakeholders.

Key Responsibilities

• Drivecommunication initiatives that support customer engagement duringkeymoments in the customer journey

• Coordinatecross‑channel testing across email, SMS, direct mail,AI agent,and operations

• Identifyand influenceopportunities to drive incrementalliftthroughdata-drivenexperimentationandowncorrespondingstrategies

• Operationalize automated communications in partnership with execution channels with minimal customer or operational disruption. 

• Partner with analytics to develop targeting and selection criteria for test/learn campaigns;identifytest segments based on results and provide testing and targeting recommendations.

• Lead frequentforumsto socialize progress,createalignmentand strengthenvisionwithbusiness units

• Manageongoingmeasurementofcommunications, proactivelyidentifyrisksand deliver resolution in collaboration with partners

• Championnew models and processes that increase process control,reliabilityand scalability

• Lead marketing communications platform transitions withsmart testing and enhancement

• Serve as a trusted partner to Analytics, Product, Operations, Technology, and Compliance teams, aligning marketing communications with enterprise initiatives

• Developanddeliverpresentations that report on key metrics, summarize results, and provide insights to inform future test strategies with clarity and confidence.

Qualifications

• 5+ years of strategic marketing experience in customer acquisition and/or loyalty marketing along with a relevantBachelor’sdegree.

• Ability to understand the company business strategy and support through marketing initiatives

• Proven experience with campaign development, from briefs through working with creative teams and channel managers to launch

• Proven analytical skills to drive strategic and tactical marketing initiatives.

• Excellent communication skills and the ability to effectively work with all levels of management.

• Adept in creative problem solving, with outstanding organizational, interpersonal, and multitasking skills, as well as the ability to juggle multiple fast paced, deadline-drivenprojects.

• Excel at fostering collaboration and influencing outcomes across cross-functional partners 

• Proficiencyin Microsoft Office suite and ability to create powerful storylines and presentations to gain buy-in across the organization

• Financial services, lendingexperienceand/orcustomerengagementexperience desired.

• Experience with Adobe Campaign or other campaign management platforms is a plus.

• Location : Baltimore, MD hybrid schedule

• Baltimore, MD Target base salary range is $85,000-110,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

  Who we Are

  OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

  Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

  Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)  
• Employee Stock Purchase Plan (10% share discount)  

• Tuition reimbursement  

• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)