Push yourself to exciting new places

The Lead Fraud Specialist serves as a team leader, assisting the Fraud team members with questions about processes, assists training new hires and/or new department processes, and handles escalated customer phone calls.  This role will also handle more complex issues that require subject matter expertise and is responsible for ad hoc projects assigned by the Supervisor or Manager.

In the Role

• Promptly and accurately enter customer concerns in the complaint management system.
• Accurately route customer concerns, using the complaint management system to the Enterprise Fraud Group (EFG).
• Communicate fraud determinations to the customer.
• Handle escalated customer phone calls
• Identify trends in fraud complaints and bring to the attention of the management team and assist in resolution
• Assist with training new employees
• Provide peer coaching on best practices, where appropriate
• Manages and completes ad hoc projects as assigned
• Actively participates in team meetings
• Lead team in Supervisor or Manager’s absence
• Perform all other duties as assigned by Management

Requirements

• High School diploma / GED or higher
• Strong Customer Service Experience
• High Level of Customer Experience Commitment
• Must possess the desire and aptitude to be a leader and abide by high quality standards
• Effectively and accurately execute high priority, time sensitive tasks
• Strong problem-solving skills and the ability to work productively with minimal supervision
• Make constructive contributions in a team-focused environment

Location: Evansville, IN - Hybrid

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

· Up to 4% matching 401(k)

· Employee Stock Purchase Plan (10% share discount)

· Tuition reimbursement

· Paid time off (15 days’ vacation per year, prorated based on start date)

· Paid sick leave as determined by state or local ordinance (prorated based on start date)

· 11 Paid holidays (4 floating holidays, prorated based on start date)

· Paid volunteer time (3 days per year, prorated based on start date)