In this role you will collaborate closely with business partners such as legal, compliance, repossession, and litigation teams to expedite reviews and determine if accounts are SCRA protected, preventing enhanced collection activities. Additionally, you will serve as a subject matter expert to both internal and external customers, fostering a collaborative environment. Compliance, decision-making, and accuracy are crucial when making SCRA determinations to reduce and protect OneMain’s regulatory and reputational risk.

In the Role

• As a Specialist with the Military Family Support Team (MFS), you will assist customers with requests for Servicemembers' Civil Relief Act (SCRA) protections and benefits across all product lines company wide. Positive, motivated, and self-driven.
• This includes reviewing military orders, utilizing the Defense Manpower Data Center (DMDC), and ensuring compliance with SCRA federal and state laws.

• Reviews may span multiple servicing systems and involve simultaneous review of multiple accounts held by the same customer. Willing to listen and learn, building competencies and skills to advance in your role and career.
• Periodic reviews throughout the servicemember’s active duty period will determine ongoing eligibility. Accurately perform data entry, research, and documentation to ensure each SCRA review is completed with a high level of attention to detail.

• Request accurate and complete account-level adjustments to grant or remove State and Federal SCRA benefits, ensuring timely completion based on service level agreements. Educate internal business partners on company policies regarding SCRA.
• Prepare, investigate, and process requests from customers applying for SCRA benefits.
• Validate receipt of military documentation, including active-duty orders, enlistment documentation, and correspondence from commanding officers.
• Determine acceptability of active-duty documents and eligibility based on state-specific requirements and SCRA laws.
• Enter data in multiple systems of record, use Outlook, Teams, and other Microsoft products daily.
• Monitor accounts to ensure all required changes or adjustments are complete and accurate.
• Regularly monitor and review SCRA account activity and follow up with customers when orders are near expiration to determine continued eligibility.

Requirements

• Willing to work flexible hours and overtime as needed.
• High School diploma/GED required.
• 3 years of customer service experience
• 3 years of Call Center or Production environment experience
• 3 years experience working in financial industry
• Strong problem-solving and critical thinking skills.
• Experience in legal documentation content preferred, but not required
• Strong phone and communication skills.
• Ability to work independently and efficiently under aggressive deadlines, while supporting the achievement of both individual and team level goals.

Preferred:

• Military experience and/or SCRA knowledge
• Associate degree preferred

Location: Evansville, Hybrid:

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 
• Up to 4% matching 401(k)   
• Employee Stock Purchase Plan (10% share discount)   
• Tuition reimbursement   
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 
• Paid sick leave as determined by state or local ordinance, prorated based on start date 
• Paid holidays (7 days per year, based on start date) 
• Paid volunteer time (3 days per year, prorated based on start date)