Push yourself to exciting new places

The Operations Supervisor will supervise, coordinate and train the team to support Enterprise Servicing and Recovery strategies. They will possess and apply necessary technical and analytical skills in order to oversee assigned tasks, volumes, and workflow for loan adjustments and documentation pertaining to civil litigation judgement orders, and other miscellaneous loan adjustments. This leader will implement, document and perform self-audits on area policies and procedures, ensuring the team maintains a high level of accuracy and compliance. This leadership role requires strong team leadership skills, positive influence of others, and the ability to be dynamic and flexible with scope of responsibility and oversight.

In the Role

• Providing direct supervision of assigned staff, while coordinating workflows to maintain departmental efficiency and effectiveness.
• Build and maintain an inclusive, positive work environment for all team members.
• Collaborate with other department leaders and partners to ensure proper account handling and workflow.
• Monitor performance and productivity standards that will accomplish objectives.
• Establish and maintain current policies and procedures within the department.
• Interviewing and participating in the selection of new employees.
• Participation in the evaluation, promotion and coaching of assigned staff. 
• Maintaining open communication with assigned staff, including regular staff meetings and individual monthly performance reviews.
• Developing and implementing ongoing training programs to complete objectives.
• Maintaining a proper work schedule to support your department of responsibilities.
• Utilizing monitoring systems to ensure compliance to quality programs and expectations.
• Provide coaching and development of employees.
• Maintaining appropriate position documentation.  

Requirements

• High School or GED.
• Prior supervisory experience over a group of 8 to 15 team members.
• Sound judgment in problem solving and solutions to minimize risk. 
• Practical judgement in supervision and scheduling of assigned staff.
• Skills to motivate and encourage staff members. 

Preferred

• Some college/technical training. 
• Some experience with civil litigation, court judgements, or legal documentation.
• Internal systems experience preferred.

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more