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Regulatory and Advocate Complaint Specialist
Location: Evansville, Indiana
What makes a Regulatory and Advocate Complaint Specialist successful at OneMain? Check out the top traits we’re looking for and see if you qualify.
- Collaborative
- Communicator
- Creative
- Strategic
- Relationship Expertise
- Results Driven
Culture
- We prioritize teamwork and building in-person connections with each other, understanding that fostering a collaborative environment is the best way to support each other.
- We encourage teams to take ownership of initiatives in this fast-paced, entrepreneurial environment so they can drive solutions that stay ahead of customer needs.
- We engage in work that is not only meaningful but also fosters professional growth.
- We exemplify agility and innate curiosity, fostering collaboration with cross-functional groups and projects.
The best part about working at OneMain is the opportunity to empower our team members to maximize their potential.
Jamelle B., Organizational Development and Learning
Benefits
We promote social and family well-being by offering paid time off for volunteer hours and providing family back-up care.
We offer extensive, comprehensive coverage to support team members’ needs physically and mentally, such as access to Talkspace and Hinge for on-demand physical therapy via an app.
We offer financial wellness that includes 401(k) with match, ESPP, tuition reimbursement and tools like subscription cancelation that help you stay on top of your financial goals.
Regulatory and Advocate Complaint Specialist
Location: Evansville, IN
Job Description
The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.
In the Role
- Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
- Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
- Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
- Coordinate responses with Law Department attorneys to express appropriate legal arguments.
- Act as a liaison with the Law Department and Executive Office of Customer Care staff.
- Appropriately track the investigation and development of all communications and maintains documentation.
- Communicate with regulators, attorneys, and advocates concerning communications.
- Promote compliance with OneMain policy/procedures and other applicable regulations.
Requirements
- Associate Degree in Business or legal writing or equivalent experience
- Must be able to effectively multi-task and manage work flow and business priorities.
- Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
- 1-4 years' experience in technical/legal correspondence
- 1-4 years of financial service and/or paralegal experience
- Strong written communication skills
Preferred:
- Bachelors degree
- Regulatory correspondence experience
Location: Evansville, IN - Hybrid
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