Job Description

The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.

In the Role

• Negotiate with authorized third parties and customers via telephone regarding past due accounts
• Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
• Qualifying consumers for payment plans by gathering full and complete information
• Maintaining compliance with FDCPA and state regulations
• Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
• Using online tools to research information on accounts
• Taking inbound calls from customers and third parties regarding the status of an active or inactive account
• Maintaining account documentation and follow up as necessary
• Provide outstanding customer service to customers, 3rd parties, and OneMain employees
• Prioritizing assigned work to align with business and company needs

Requirements

• High School Diploma or GED
• Collection experience preferred but will train highly motivated individual with sales experience
• Strong phone, communication and negotiation skills
• Ability to work well under pressure and meet goals in a fast-paced environment
• Quick thinker with creative research skills
• Proficiency with Internet and basic MS Office applications
• Ability to maintain confidentiality with sensitive information