Benefits / ADA Analyst Lead

Reporting directly to the Benefits Manager, the Benefits Analyst Lead, in the management of ADA accommodations, leaves processes and benefits administration. Ensure all programs are compliant with regulatory requirements and company policy.  You will provide best-in-class concierge support for HR partners, management and during the ADA and leave administration process.

Key Responsibilities

• Manage escalated ADA processes including compliant recordkeeping, decision making, interactive dialogue and exploration of alternative solutions. 
• Takes a lead role in workflow management, reviewing and reconciling leave/ADA reporting to ensure compliance and return to work solutions. Holds routine team meetings to ensure caseloads are managed timely.
• Analyzes data to identify trends, gaps in processes or compliance concerns.
• Consults and communicates regularly with internal HR partners, legal, management and key stakeholders to educate and resolve concerns.
• Collaborates with the benefits team to support the benefits strategy and ensure the best experience for team members.
• Acts as a liaison with insurance carriers, vendors, consultants and internal partners on execution of various programs.
• Understands, interprets, and responds to ongoing inquiries in a timely manner.
• Assist in planning and execution of annual enrollment.
• Facilitates presentations to new hires, business partners or leadership.
• Develops and improves written processes; tools/guides, generates ideas to improve programs and the employee experience.
• Ensures compliance with state or federal requirements with provisions of ERISA, HIPPA, COBRA, ACA, FMLA, FLSA, ADA, PWFA, Workers Comp and internal policies.
• Guide and assist team to resolution with team member leave questions and questions related to ADA processes and workflows.
• Partners with the team as needed to plan, implement programs, campaigns, competitions, and challenges that educate and engage employees in healthy behaviors
• Assist, lead or prepare ad hoc benefit project initiatives or presentations for Sr management.

• Serves as a project manager for onboarding new benefits programs and processes.
• Assist or lead ad hoc benefits project initiatives.

Qualifications

• Bachelor’s degree in Human Resources or relevant field.
• 5-+years’ experience in Human Resources or relevant field including prior experience in ADA accommodations and employee benefits.
• Previous experience in an HR Generalist or employees role a plus.
• Highly proficient with Microsoft Office Suite (Word, PowerPoint, Excel). Experience with Workday preferred.
• Proficient knowledge of ADA, leave administration, health and wellness benefit plans.

Skills

• Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine and analyze data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
• Independent worker and must be able to regularly exercise discretion, handle conflict and be firm when required.
• Must be able to maintain confidentiality of protected and sensitive data and ensure compliance with HIPAA.
• Excellent problem-solving skills while interacting with employees and various levels of management. The ability to analyze complex questions and determine the best course of actions or recommendation.
• Excellent oral and written communication skills. Able to effectively communicate with employees at all levels from senior management to junior-level employees.
• Organized, detail oriented and able to manage multiple priorities in a fast-paced environment.
• Deep understanding and application of federal and state benefit/disability and paid family leave laws (i.e., ACA, ADA, ERISA, HIPPA, FMLA, PWFA, etc.) in a multi-state environment.
• Ability to listen and ascertain the needs of employees; ability to find and communicate accurate information concerning process, policies, and procedures; ability to respond tactfully and courteously.
• Ability to take initiative and make decisions under pressure, in a fast-paced environment
• MS Office skills including Excel, Word and PowerPoint and Outlook. Within Excel – use of VLOOKUP, formulas, and other analytical tools in order to analyze and reconcile data.