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District Support Specialist

Location: San Antonio, Texas

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What makes a District Support Specialist successful at OneMain? Check out the top traits we’re looking for and see if you qualify.

  • Compassionate
  • Entrepreneurial
  • Team Player
  • Personable
  • Goal Oriented
  • Multi Tasker

Culture

  • We invest in our team's success by providing thorough, role-specific training and offering a range of opportunities for career growth
  • We foster direct engagement with senior leadership to participate in decisions and drive outcomes that enhance the success of the business
  • We offer a competitive total compensation package that includes rewarding incentive programs designed to reward excellence
  • We assist customers in our communities with ease, empathy and encouragement
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Being surrounded by people who care and bring positive energy really motivates me to keep growing my career. Knowing I'm part of a group that shares the same mission and supports one another makes me look forward to coming to work.

Caroline, Senior Loan Specialist

Benefits

  • Blue circular icon with 4 people illustrations

    We promote social and family well-being by offering paid time off for volunteer hours and providing family back-up care.

  • Blue circular icon with open hands holding heart

    We offer extensive, comprehensive coverage to support team members’ needs physically and mentally, such as access to Talkspace and Hinge for on-demand physical therapy via an app.

  • Blue circular icon with piggy bank

    We offer financial wellness that includes 401(k) with match, ESPP, tuition reimbursement and tools like subscription cancelation that help you stay on top of your financial goals.

District Support Specialist

Location: San Antonio, TX
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Job Number R2607-51878 Date posted 08/03/2026

The District Support Specialist will create an exceptional customer experience while providing personal loan solutions to meet customer goals. In collaboration with other team members, this position handles the beginning stages of the loan origination process and acts as an initial liaison for the market. Responsibilities include reviewing customer needs, collecting information for the loan application, reviewing applications for completeness, collateral, and other financial information needed for application review. Role success will be based on perception of customer experience, reaching more customers within the market, compliance, attainment of monthly goals, accuracy and active learning. The District Support Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. 

In the Role:

65% Customer Experience: Serve customers through outbound and inbound calls. Develop new relationships and maintain existing relationships working with customers and collaborating with other team members. Gather and record pertinent information to identify customer needs, obtain customer documentation. Ensure positive customer experience by working with a sense of urgency to meet demand, displaying professionalism in interactions, and providing seamless handoffs to branches. 

15% Support and Operations: Enhance the culture that fosters team cohesion and collaboration. Provide capacity stabilization in partnership with branch staff and perform all other duties as assigned by management. 

10% Training: Actively engage in and complete all required training activities within set deadlines. 

10% Compliance: Adheres to OneMain policies and procedures in all transactions. 

Variable Compensation: This position is eligible for variable compensation. 

Competencies: 

· Self-starter/Achiever 

· Customer Focus  

· Relationship Building 

· Business Acumen  

· Time Management  

· Drive for Result/Goal Oriented  

· Critical Thinking & Decision Making  

· Influencing and Negotiation  

· Demonstration of Leadership Attributes  

· Learning agility / mindset  

· Interpersonal Savvy 

· Highly motivated 

· Flexible and Adaptable 

· Excellent Communicator 

Qualification: 

· High School Diploma/GED 

· 1 – 2 years of related experience 

Location: On site 

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.  

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