As a OneMain Lead Collector, you will be involved in supporting the day-to-day business, answering customer facing Team Member questions, supporting our business with supplemental training and support needs, and assist Central Collections in supporting the business.

In the Role

• Perform analysis and performance tracking of individual departmental results.
• Develop and/or deliver training for department staff.
• Maintain an understanding of departmental systems, personal computers, software applications and policies and procedures.
• Assist in the identification and implementation of departmental improvements.
• Perform quality audits and /or service observations.
• Communicates with management on operational process improvement opportunities and/or trends.  
• Provide back-up support in absence of a supervisor.  
• Maintains Appropriate Position Documentation.  
• Review of call quality monitors.
• Daily and monthly review of team member metrics and stats.
• Negotiate with customers to resolve delinquency problems.
• Work in a goal-oriented environment to meet production indicators.
• Identify and address early and late-stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios.

Requirements

• High School / GED Diploma.
• 2+ years of call center experience.
• Strong problem-solving skills.
• Creative research skills.
• Strong verbal and written skills.
• Ability to maintain confidentiality and sensitive information.
• An in-depth understanding of collections and advanced negotiation skills.
• Collections experience is highly preferred.
• Strong negotiation skills to resolve escalated calls.
• The ability to coach less experienced collectors.
• A high degree of self-management to successfully prioritize workflow and apply strategic techniques to identify process improvements.
• Interpretation of procedures and instructions to choose the best resolution alternative.
• Leadership Skills track record in one or more of OMF Leadership Attributes(High Integrity, Enterprise Mindset, Pursuit of Excellence, Bias for Action and Speed, Open to Change, Customer Focused, Great Team Player and Fact-based/well thought out Analysis

Location: Tempe, AZ

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more