Customer Service Specialist
West Valley City, Utah
Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.
- Full Time
- Level: Entry to Mid-Level
- Travel: None
Success Profile
What makes a successful Consumer Collections Specialist at OneMain?
Check out the traits below to see if you have the right mix.
- Communicator
- Goal-oriented
- Achiever
- Personable
- Adaptable
- Entrepreneurial
Responsibilities
OneMain Auto is looking for a talented Customer Service Specialist. As a Customer Service Specialist, you will be an important part of a team who are really the face of OneMain Auto. You will often be the first person the public has contact when calling us. You will be responsible for all customer service calls assisting with account information, insurance claims, payment deferments, and credit reporting issues.
Location: Onsite in West Valley City, UT (No hybrid or remote opportunity)
Pay: base + bonus
Schedule: Monday through Friday 8:00am-5:00pm with a rotating Saturday once ever 6-8 weeks.
Job Duties:
Answer incoming calls and answer questions or provide information on accounts.
Resolve service problems by clarifying the customer’s concern; determining the cause of the problem; explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure resolution.
Resolve insurance issues and credit reporting problems with customers.
Process extensions and due day change requests.
Other duties as assigned by the Customer Relations Team Lead
Required Qualifications:
- High School Diploma or equivalent
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Benefits
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Healthcare
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401(k)/ Retirement Plans
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Continuing Education
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Paid Time Off
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VIP (Variable Incentive Pay)