Managing Director- Collection Strategy

We are seeking a Managing Director of Collection Strategy to join our leadership team. This role will be responsible for shaping and executing loss mitigation strategies that are key to the success of the company.  The candidate will lead a team that integrates market intelligence, strategic planning, analytics and operational excellence to maximize recovery and enhance customer engagement.

Key Responsibilities

• Oversee all aspects of collections activities for customers engaging with Debt Settlement Agencies and other resolution channels including:

• Lead the settlement operations team(s)

• Lead the Analytics team ensuring a data-driven approach to optimize performance refine segmentation and enhance decisioning

• Oversee the development and tracking of key performance indicators KPIs establishing executive-level accountability routines to assess progress and optimize outcomes

• Direct the technology innovation and analytics learning agenda

• Define operational and portfolio reporting needs ensuring transparency and actionable insights for leadership and stakeholders

• Build partnerships with industry partners, consultants and technology providers to stay ahead of emerging trends and innovations

• Analyze industry trends, competitor practices and regulatory changes to inform strategy and improve decision-making

Qualifications

• Bachelor's degree or equivalent experience

• Extensive experience in consumer lending collections strategy and financial services with a focus on loss mitigation

• Strong leadership and general management skills with a proven ability to drive strategy execution and innovation

• Expertise in B2B relationship management

• Strong analytical mindset with experience leading analytics teams

• 10+ years of experience in Financial Services - including Credit Card and installment loans.

Location: (hybrid) Wilmington, DE

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date)