Push yourself to exciting new places

WhatYou’llDo:

Lead theBrightWayCardholder Experience Strategy

• Continue to elevateand execute a cohesive experience vision across the full credit card lifecycle:

• Prequalification and acquisition

• Application and underwriting handoffs

• Approval and onboarding

• Activation and first spend

• Account management (payments, statements, transactions, disputes)

• Credit line increases and engagement

• Long-term retention and loyalty

• Ensure seamless, intuitive experiences across web, mobile, and future channels.

• Drive clarity and consistency across customer touchpoints while accounting for regulatory and risk requirements.

Drive Business Impact Through Design

• Partner with Product, Marketing, Risk, and Analytics leaders to design experiences that:

• Improve application conversion

• Increase activation and early usage

• Reduce servicing friction

• Increase digital self-service adoption

• Support responsible credit behaviors and portfolio health

• Embed data-driven decision-making into the design process.

• Establish measurableexperienceKPIs aligned to business outcomes.

Build and Lead a High-Performing Design Team

• Lead, mentor, and grow a team of product designers.

• Set clear expectations for craft, systems thinking, and customer obsession.

• Establish strong operating rhythms,feedbackculture, and performance standards.

• Elevate design quality through coaching, critique, and hands-on leadership when needed.

Champion Systems & Scalable Design

• Partner closely with the broader design organization to evolve andleveragethe design system forBrightWayand future financial products.

• Ensure scalable patterns for regulated financial experiences.

• Promote consistency, accessibility, and inclusive design across all cardholder journeys.

Navigate Regulated Financial Environments

• Collaborate closely with Compliance, Legal, and Risk partners to design transparent, compliant, and customer-centered experiences.

• Balance regulatory clarity with simplicity and usability.

• Advocate for the customer while ensuring responsible lending and credit practices.

What You Bring:

Strategic Product & Domain Expertise

• Deep experience designing complex, multi-step digital products — preferably credit cards, payments, fintech, or other regulated financial services.

• Strong understanding of revolving credit products, acquisition funnels, servicing flows, and customer lifecycle management.

• Proven ability to connect experience strategy to measurable business outcomes.

• Experience partnering closely with Risk, Compliance, and Marketing in regulated environments.

Leadership & Organizational Impact

• 10+ years of experience in Product Design or related disciplines.

• 6+ years leading and developing high-performing design teams, including managing managers and senior ICs.

• Demonstrated success building team structure, operating models, and talent development plans.

• Strong executive presence and ability to influence cross-functional leadership.

Craft Excellence & Systems Thinking

• Exceptional product design fundamentals across interaction, visual, and systems design.

• Strong portfoliodemonstratingend-to-end ownership of complex digital experiences.

• Experience building scalable design systems and pattern libraries.

• Fluency with industry-standard tools (Figma, Miro, usertesting.com, Dovetail, etc.).

Data-Driven & Outcome-Oriented

• Comfortable using qualitative and quantitative data to inform design decisions.

• Experience defining and tracking KPIs tied to activation, engagement, retention, or operational efficiency.

• Ability to translate design work into compelling business narratives.

Required Qualifications and Skills

• Bachelor’s degree in Product Design, Interaction Design, Fine Arts, or related field (or equivalent experience).

• 10+ years of experience working collaboratively with Product, Engineering, Research, and Content teams.

• A strong portfoliodemonstratingyour ability to define strategy, shape complex initiatives, and deliver measurable business impact.

• Demonstrated success shipping digital products across web and mobile platforms.

• Strong understanding of software development processes and agile methodologies.

• Exceptional communication skills and ability to influence at all levels of the organization.

Preferred Qualifications

• Experience in credit cards, payments, fintech, or consumer financial services.

• Experience designing acquisition and account management journeys in regulated environments.

• Experience leading or contributing to large-scale overhauls or migrations of digital experiences, including platform modernizations or end-to-end journey redesigns.

• Experience aligning design strategy to portfolio performance metrics.

• Experience working within OKR-driven organizations and applying Product Operating Model (POM) principles to drive cross-functional alignment and measurable outcomes.

• Background in responsible credit or non-prime financial products.

• Experience with resource planning and scaling design teams during periods of growth or transformation.

• Demonstrated experienceleveragingemerging technologies, including generative AI and modern prototyping tools, to accelerate product discovery, design iteration, and customer impact.

LOCATION:[HYBRID]: Charlotte, NC // 3 days/week: Tuesday - Thursday

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date)