Push yourself to exciting new places

OneMain Financial is seeking a strategic and operationally-minded leader to manage OneMain’s critical partnerships with FIS and Mastercard. This role is responsible for transforming our current vendor oversight into a structured, value-driven engagement model that supports the growth and efficiency of our credit card program. The ideal candidate will bring a strong background in supplier relationship management, operational governance, and cost optimization.

Key Responsibilities

Strategic Partner Oversight

- Serve as the primary relationship owner for FIS, OneMain’s credit card processing platform provider.

- Establish and evolve a structured engagement model that supports both tactical execution and long-term strategic alignment.

- Lead the development of a joint roadmap with FIS that aligns with the aspirations of the Cards program.

Operational Governance & Performance Management

- Design and implement a comprehensive oversight program to manage

Ticketing and issue resolution processes

Performance metrics and service level adherence, including development of a quarterly scorecard

Professional services delivery and associated costs

- Collaborate with Cards IT/Engineering and Product to define and operationalize a robust change and control process between OneMain and FIS.

Financial & Invoice Management

- Own the end-to-end invoice management process for FIS and Mastercard

- Analyze service cost structures to identify cost drivers and recommend operational or contractual changes to reduce expenses

- Ensure transparency and accuracy in billing, and proactively manage variances or disputes

Mastercard Relationship Management

- Support the Mastercard partnership by managing invoicing, performance tracking, and alignment with program goals.

- Act as a liaison between internal stakeholders and Mastercard to ensure smooth collaboration and issue resolution.

Cross-Functional Collaboration

- Partner with internal teams including Cards Product, IT, Finance, and Legal to ensure alignment on vendor strategy, performance, and compliance.

- Act as a key escalation point for vendor-related issues and lead resolution efforts.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, or related field; MBA or equivalent preferred

• 10+ years of experience in vendor management, strategic sourcing, or operations leadership

• Proven experience managing complex vendor relationships, preferably in financial services or fintech

• Strong analytical skills with the ability to interpret cost structures and identify optimization opportunities

• Excellent communication, negotiation, and stakeholder management skills
  

Location: (HYBRID) Charlotte, NC | Ft. Mill, SC | Wilmington, DE

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date)