Push yourself to exciting new places

OneMain Financial is seeking a strategic operations leader to manage OneMain’s critical partnerships with FIS and Mastercard and evolve the operating model strategy for the credit cards program. This role is responsible for transforming our current vendor oversight into a structured, value-driven engagement model that supports the growth and efficiency of our credit card program. The ideal candidate will bring a strong background in supplier relationship management, operational governance, and process and cost optimization.

In this role:

Serve as the primary relationship owner for FIS, OneMain’s credit card processing platform provider.

• Establish and evolve a structured engagement model that supports both tactical execution and long-term strategic alignment

• Lead the development of a joint roadmap that aligns with the aspirations of the Cards program

• Establish an effective oversight and engagement program to manage

• Problem and inquiry ticketing and issue resolution

• Performance metrics and service level adherence, including development of a quarterly performance scorecard

• Professional services delivery

• Invoice accuracy, ensuring that services are invoiced according to contractual terms. If they are not, implement and execute an effective dispute process

• Establish and effective engagement model that promotes a sense of joint accountability, deep commitment to meeting objectives, and open communication

• Manage plastics inventory. Stay in tune with new account and reissue forecasts and understand ordering lead times, to ensure that vendor maintains adequate inventory across each card product to fulfill on OneMain’s customer needs
  

Serve as the primary relationship owner for Mastercard

• Gain a thorough understanding of how OneMain’s costs and revenue are impacted by our contractual terms, and how costs are billed (directly or pass through FIS) for each service

• Gain awareness of how OneMain could reduce expenses, increase interchange revenue, or take advantage of other service offerings that may be financially or functionally beneficial for the Cards program.

• Ensure that a process is in place to validate invoice accuracy

• Understand credits, rebates and marketing funds available through Mastercard, and work with the broader Cards leadership team to maximize and monitor usage

• Establish and drive a quarterly review process in which OneMain receives benchmarks and comparative performance data to evaluate our effectiveness around fraud prevention and charge-backs, cardholder spend and other key program metrics.

Facilitate cross-functional collaboration

• Partner with internal teams including Product, IT/Engineering, Finance, Legal/Compliance, and other parts of Operations to ensure alignment on vendor strategy and priorities

• Act as a key escalation point for vendor-related issues and lead resolution efforts

• Collaborate with Product Managers to fully understand the Cards development roadmap and OKRs. Along with the MD, Card Operations, proactively work to anticipate potential operational and customer impacts of planned product and service initiatives and consult on design and implementation as needed

• Play a key role in the onboarding of new operational vendors and capabilities

Requirements:

• 7+ years of experience in vendor relationship management (preferably, strategically critical vendors with an annual spend of greater than $15MM), enterprise program management, or operations management at a senior level

• Proven experience managing complex vendor relationships in financial services or fintech

• Strong technical skills to facilitate product solution discussions and enable greater understanding and utilization of systemic features, functionality and configurations

• High degree of organization, demonstrating the ability to track and drive deliverables from both vendors and internal stakeholders, and hold both accountable in a professional way. Not prone to having balls drop

• Strong analytical skills with the ability to interpret cost structures and identify opportunities

• Excellent communication, negotiation and stakeholder management skills

• Process orientation. Preferably some experience with Lean or Six Sigma

• Results focused. Driven to achieve outcomes

• Strong presentation skills. Able to efficiently tell a story through data and engage effectively with senior level stakeholders

• Bachelor’s degree or higher in Business, Operations, Finance or related field preferred

Location: (HYBRID) 3 days per week: Tuesdays - Thursdays

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

• Up to 4% matching 401(k)   

• Employee Stock Purchase Plan (10% share discount)   

• Tuition reimbursement   

• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

• Paid sick leave as determined by state or local ordinance, prorated based on start date 

• Paid holidays (7 days per year, based on start date) 

• Paid volunteer time (3 days per year, prorated based on start date)