Push yourself to exciting new places

The Operations Support Supervisor is responsible for managing the performance of centralized servicing functions assigned to the Collections Team to ensure adherence to service levels and compliance with business and regulatory requirements. The successful candidate will supervise, coordinate and train assigned staff in an effort to maintain department objectives. An Operations Support Supervisor must possess and apply necessary technical and analytical skills in order to complete the assigned tasks and analysis projects.

In the Role:

• Coach and assist staff to maintain optimal performance. Foster an environment of continuous improvement.
• Establish, review, and implement procedures for work activities within a team unit.
• Review, analyze, and create reports.
• Assign and distribute workflow.
• Conduct appraisals, new hire, and termination interviews.
• Recommend and administer corrective action or recognition for job performance.
• Maintain position documentation, policies, and procedures as appropriate.
• Respond to requests from department liaison.

Requirements

• High School Diploma or GED
• Two (2) years’ experience in the collection industry
• Strong Microsoft Excel proficiency

Preferred

• Associate or bachelor’s degree
• Four (4) or more years’ experience in the collection industry

Location – London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time