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The Verifications Lead will be responsible for helping to lead a team of verifications specialists who provide accurate and timely investigation of sub-prime consumer loan applications.  Ensure that critical loan approval stipulations are addressed, resolved and meet company policies.  Identify and escalate complex issues as they are identified.  Support both a Centralized Sales operation and a dispersed network of 1,800 Branch Offices. Responsibilities and accountabilities will include but are not limited to:

•    Establish self as a role model to junior roles regarding all aspects of the verifications job function and provide guidance to junior roles regarding work effort, quality of work, business partner relationship management, etc.
•    Foster a high energy, high performing team culture
•    Support the QA team when directed by Management regarding special projects or tasks
•    Assist with the assessment of training and education of new to achieve a high level of work product
•    Complete monthly team QA in partnership with management
•    Provide constructive feedback and guide peer work efforts in a respectful and meaningful manner
•    Analyze applicable data sets, internal reporting to identify potential compliance violations and process improvements across all Verifications responsibilities and areas of review
•    Demonstrate and maintain a strong knowledge of OneMain policy and procedure to identify potential compliance and/or process violations, recommend updates to procedures and policies, and be a source of reference to the management team regarding policy interpretation and application
•    Review, maintain and ensure accuracy of team procedures and work with Team to identify and vet discrepancies within the procedures to escalate to management
•    Review provided account information and recorded calls as required by assignment and analysis for potential violations and test enhancements
•    Effectively navigate Corporate and Partner systems & accurately document accounts
•    Clearly communicate all violations to employee’s manager through established and approved feedback channels
•    Maintain the development/retention of training processes including but not limited to creation of procedural documentation and hosting training sessions/call calibrations inside the team
•    Monitor daily and/or weekly reports, ensuring reports are running properly, and the team has all necessary data for review completion
•    Lead meetings with business partners and senior leadership when necessary
•    Complete QA process for verifications team, in conjunction with management
•    Lead regular touchpoint sessions with management to advise of trending violations, issues, or performance gaps
•    Complete assigned tasks by deadlines; support other team members in completion of department goals and deadlines
•    Demonstrate a continuous improvement mindset by identifying, and communicating, with the management team potential opportunities or gaps within policy, procedure, or process that may be a root cause for lack of adherence by employees and provide potential process enhancements/suggestions to increase efficiency, business support, etc.
•    Respond to and support the fulfillment of requests for additional control assessment as assigned by management

Requirements:
•    Education - High School diploma or equivalent
•    Strong organizational, time management, and prioritization skills
•    Strong interpersonal skills
•    Demonstrated ability to work independently, while supporting the achievement of both individual and team level goals
•    Ability to review and analyze large data sets to identify potential compliance or process violations or anomalies
•    Solutions focused
•    Strong written and verbal communication skills
•    Strong critical thinking and analytical skills
•    Attention to detail
•    Knowledge of OneMain and Partner account management systems and policies
•    Ability to process, comprehend and apply OneMain internal policies and procedures
•    Ability to build performance reporting structures, varying in complexity
•    Ability to brainstorm and communicate progressive ideas individually, or collaboratively with a team unit

Experience (Minimum Requirement):
•    3+ years of Verification experience

Preferred:
•    Proficiency in Microsoft Excel and PowerPoint
•    Advanced knowledge Avaya or similar software experience
•    1+ years of quality assurance experience