Push yourself to exciting new places

The VP/MD, Operational Delivery and Control is a strategic and execution-focused leader responsible for driving end-to-end operational performance across the organization. This role oversees the seamless delivery of operational changes, including process and system changes, ensures an outstanding team member experience, and leads go-to-market (GTM) operational planning, change readiness and enablement.  This position is responsible for creating a framework that enables the agile and efficient execution of strategic initiatives aimed at improving operational efficiency, effectiveness, control integrity, and promoting operational excellence.

Key Responsibilities:

• Collaborate with executive leadership to align innovation efforts with business objectives and customer expectations.
• Lead the delivery within Operations of complex, cross-functional organizational projects/initiatives that include significant change in business operations, technology, or work design.
• Oversee change strategies to ensure smooth execution and adoption of initiatives through comprehensive launch plans inclusive of training and communications, adequate resources, risk management, and post-launch support.
• Establish and maintain team member experience assessment and feedback routines to drive material reductions in performance variability and attrition, while improving team member engagement as related to systems, technology and process change.
• Design and implement control frameworks to ensure governance, compliance, and risk mitigation across operational change initiatives.
• Monitor and measure operational performance, using KPIs to assess improvements and adjust strategies accordingly.
• Enhance scalability with automation, process optimization, and efficient testing and delivery.
• Manage and mentor a team focused on a culture of continuous improvement.
• Ensure regulatory and policy compliance across all business units through robust internal control systems and oversight.

Requirements

Education:

• Bachelor’s degree in Business, Operations, or a related field
• Masters or Advanced degree preferred

Experience:

• 10 years of progressive leadership experience in operations, transformation, or product delivery.
• Proven ability to lead cross-functional teams and manage complex projects/initiatives including both procedural, regulatory and systemic dimensions.
• Track record of delivering change that has high adoption rates and utilizes innovative and emerging technologies to drive improved efficiency and production / profitability.
•  Strong change management experience; able to link strategy to execution, optimization and impact in both measurable improvements, consistency and speed-to-competency.
• Proven ability to manage and prioritize multiple projects/initiatives in a fast-paced, dynamic environment.

Skills & Competencies:

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights and strategies.
• Exceptional leadership and communication skills, with the ability to influence senior level stakeholders and work collaboratively across teams.
• Ability to accelerate change adoption while minimizing performance variability post-change
• Strategic Execution with ability to align operational delivery with key business metrics
• Strong risk and compliance acumen including knowledge of risk management, compliance frameworks, and internal controls.
• Resilience & Adaptability - Navigates ambiguity and evolving priorities with composure.; Builds team resilience in the face of continuous transformation

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. 

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.  

At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.